If you have any questions not answered here, please email firstname.lastname@example.org.
This membership program supports the content we make for entrepreneurs and game designers. For £12/year (€15/year), you will receive a 20% discount on every webstore order and advance delivery on preorders. We make it easy for you to keep or cancel your membership when your year is almost over.
This discount is not available for retailers and resellers.
International Transaction Fees
We accept payments in British Pounds Sterling and ship from our UK fulfillment centre. Your credit card may charge an international transaction fee because we are a US-based company. Not all credit cards and payment methods charge these fees and such fees are handled completely by your payment company.
20-Day Price Guarantee
If you buy anything from the Stonemaier Games webstore and later (within 20 days of the purchase) see a better sale price currently listed on our webstore or via a newly introduced promo code for a specific product on our webstore, you can send us your order number and we will refund the difference (email@example.com).
This guarantee includes standard and Champion pricing, but you cannot retroactively apply a Stonemaier Champion discount to an order placed before you were a Champion.
- If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Stonemaier Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
- You are responsible for returning the game to our fulfillment centre (i.e., you pay for shipping) in the same conditioned you received it (still in shrinkwrap). Please email firstname.lastname@example.org with your order number so we can provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment centre knows how to process it.
- When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).
Missing or Damaged Parts
If you have an English-language version of a Stonemaier product that has damaged or missing components, please fill out this form. If your game is in another language, please see various links here.
Unless otherwise stated on the webstore header, all Stonemaier orders placed through Shopify will be shipped within 10 days, with preorders and holiday shipping taking longer due to our fulfillment centres receiving a flood of orders all at the same time. You will receive a shipment notification email with a tracking number — this information won't show up on your Shopify account.
Fulfillment Centre Location
We ship orders to customers in Europe from a fulfillment centre in the UK, with region-specific taxes prepaid for EU VAT. Customers within the UK and the European Union will not receive additional taxes or fees upon delivery. Customers outside of the EU (and not in the UK) may receive additional fees upon delivery.