Withdraw From Contract

EU Right of Withdrawal

Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.

If you wish to exercise your EU right of withdrawal (within 14 days) or cancel an order before it has been fulfilled, please fill out the form from the link below. You should return the goods in the condition in which you received them, where reasonably possible.

EU Right of Withdrawal Request Form

Alternatively, you can follow our general returns policy (see information below).

General Return Policy

1. If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Stonemaier Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
2. You are responsible for returning the game to our fulfillment centre (i.e., you pay for shipping) in the same conditioned you received it (still in shrinkwrap). Please email contact@stonemaier.com with your order number so we can provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment centre knows how to process it.
3. When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).